| Frequently
Asked Questions |
This section of the web
site mainly focuses on
Frequently Asked
Questions by
"Order to Buy" Customers
"Order
to Buy" is referred to the buying method
where a customer places custom orders to be
directly bought at the auction and imported
on their request. Please contact us if you have
further questions that is not adequately addressed
in this web page. Email support@jdmcars.ca |

Frequently
Asked Questions
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Answers
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| 01.
What are the restrictions in importing a used car from
Japan? |
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Vehicles that are fifteen (15)
years old or older as determined by the month and
year in which the vehicle was manufactured are allowed
to be imported without any restrictions. It is illegal
to import newer vehicle and is a criminal offence.
Click
here to visit Transport Canada web site for more
information.
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| 02.
Where can I buy spare parts for the imported car? |
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Most spare parts could be ordered
through respective local dealership. There are several
companies who regularly import Japanese spare parts
including engines and body panels. In the event you
have difficulty finding any component for your imported
vehicle, we'll be happy to source it directly from
Japan.
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| 03.
Is it safe, easy and legal to drive a right hand drive
(RHD) vehicle? |
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It is 100% legal to drive a Right
hand drive vehicles. There are no special licence
or training required to operate a right hand drive
vehicle. They are safe to drive provided you take
the same precautions driving any other vehicle. It
is easy and natural to get used to RHD vehicle. Please
read "Left
Hand Drive Vs Right Hand Drive" in the "About
JDM Cars" page.
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| 04.
Why should I consider a JDM vehicle as a better alternative
to used cars in Canada? |
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JDM vehicles are much better alternative
to Canadian high mileage and rust prone vehicles.
Considering importing a model which has been sold
in millions will not make any economic sense, as you
could find a low priced used vehicle at your local
dealer. But if you want a vehicle with options and
engine features which were never offered in Canada,
then a well maintained low mileage and rust free JDM
vehicle is for you.
Example 1: If you enjoy your current
SUV but hate it every time you go to the gas station
to fill up, you should definitely consider a Toyota
Land Cruiser powered by direct injection turbo diesel.
There are several models which comes in small to full
size, with different engine options and features.
You can expect 6 liters / 100Km for the smaller variant
and 10 liters / 100Km for the larger model. Land Cruisers
are the best and toughest SUV's ever manufactured
and praised by millions all over the world. Easy to
maintain, very capable 4x4 & has the highest global
reputation with excellent resale value.
Example 2: If you are a contractor
or deliver news papers, use a cargo van or pick up
truck and average more than 25,000Kms / Yr, then consider
to have a vehicle to do the duty and cut at
least 50% off your gas bill? Welcome to the
ultra durable and fuel efficient diesel powered
Toyota
HIACE van (available with or without
seats) or Toyota
Hilux single or double cab. These work
mate's are surprisingly affordable and has high resale
value. Your money into these vehicles are wise business
investment.
Example 3: If you are into sports
cars, there are many affordable high performance cars
in Japan that are eligible for import. If you are
not sure what is available in Japan, please contact
us.
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| 05.
What is the difference between importing a vehicle myself
Vs using your service? |
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If you know someone in Japan who
has a dealer licence, member in all major auction
house and trust worthy to transfer your money, you
might want to import it yourself. In all other cases
for a small service charge you can sit back and relax
while we take care of everything from paper work,
money transfers, clearing your vehicle at the customs
and a complete after sales assistance. Most importantly
we let you select exactly what you want from thousands
of vehicles, we keep sending vehicle pictures and
information until you select the one you like.
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| 06.
What are the differences between buying through a importer/dealer
Vs your service? |
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In one word "Savings" and lot of it.
A quality importer or a dealer would acquire JDM
vehicles through similar auctions. In some cases
vehicles are also acquired through un appropriate
channels, which you may not know until you take
delivery and start noticing issues. A dealer specially
one who imports these rare vehicle tend to have
very high markup, upwards of $4000 CAD. Dealers
best interest is to sell what they have in stock
rather than what you want. While we source the vehicle
of your choice from the most legitimate, well inspected
and certified auction houses.
When a dealer spends money on service and reconditioning,
ultimately it'll be marked up high enough for his
time and efforts. Your local mechanic will be more
than happy to undertake a complete service upon
arrival for a fraction of the cost.
When we import a vehicle for you, you will only
pay the necessary taxes on the cost of the vehicle,
which leads to owning a vehicle with much higher
resale value than what you have paid.
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| 07.
How much do I pay for this service and why? |
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Our service charge is $1800 CAD, this fee covers
from vehicle selection process to customs clearance
and full assistance to complete the registration
of your vehicle. If you may choose to clear your
vehicle by your self (which is not a rocket science
anyway's), you would save another $300 CAD. This
brings the service charge to only $1500 CAD.
If you import the vehicle for resale and intend
regular importation using our service, we would
work out appropriate package for you to be extremely
competitive in your business, refer Partner
Program. We encourage and support businesses
and business minded individuals.
Why a service fee? from the time
you decide on a JDM vehicle, we carefully hand pick
only the best of the best vehicles available and
send it your way for approval. As we can only import
15 yr old or older vehicles choosing the best out
of the lot requires patience, practice and knowledge.
Which is the most important part of the procedure,
no matter how much you save if you do not buy the
right vehicle you are not going to be happy. Secondly
the whole process of importation will take minimum
of 1 month up to 3 months of careful paper work,
money transfers, organizing logistics etc. We do
it all while you live your life in complete peace
of mind. Not to mention after sales assistance and
maintenance recommendation which ensures happy motoring.
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| 08.
I live in Alberta, will I be able to use your service? |
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Yes, we could send the vehicle
directly to you, no matter where you live. The shipping
cost will be altered to your destination and added
to your invoice. All paper work will be completed
and sent to you for registration.
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| 09.
Will I be asked to choose a vehicle from your Japanese
dealer's inventory? |
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No, we do not believe in buying
vehicles which are marked up in price and which limits
your choice. |
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| 10.
What is bidding, minimum / maximum bid price and successful
/ unsuccessful bid? |
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Bidding is the placing of a bid on a vehicle or
an item offered at auction and is considered a binding
contractual agreement to purchase. If a buyer is
not prepared to conclude a transaction, then no
bid or buy order should be placed by that individual.
A bid is a formal proposal to buy at a specified
price.
Minimum or starting bid is the amount the first
bidder must offer. Maximum bid price is the maximum
amount our agent representing your buy order would
bid.
Unsuccessful bid is when someone else out bids
your current bid and or your maximum bid. Successful
or winning bid price is the final price the vehicle
at the auction is sold. The successful bidder is
in a contractual binding agreement to purchase the
vehicle.
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| 11.
How safe is the shipping from Japan? |
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The shipping and handling is about
98% safe. The method of shipment is known as RoRo,
meaning "roll on - roll off." The vehicle
will be driven in and out the ship by its own power
by dock workers. While this method is the most cost
effective way, there might be rare incidents of stolen
audio equipments, small scrapes etc. Don't be alarmed
such occurrences are very rare, the vehicles are rolled
in and out very methodically and the dock workers
have enough experience driving various types of vehicles.
*** We are currently shipping all vehicles by containers
up to BC.
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| 12.
Do I have other shipping options? |
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Yes, for greater security, at additional
cost, your vehicle can be shipped in a container.
Most passenger cars will fit into a standard 20-foot
container. Once your car is inside, the container
will remain sealed until it arrives in Canada. We
would recommend this for very rare and very expensive
vehicle. If you consider this option let us know.
*** We are currently shipping all vehicles by containers
up to BC.
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| 13.
What is not covered in shipping insurance? |
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Personal effects, spare parts if
shipped with the vehicle and audio equipments are
not covered in the insurance. However if there is
a substantial loss a claim could be filed with the
local insurance agent. A total loss of vehicle is
covered to the full insured amount.
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| 14.
How much will the shipping and insurance cost? |
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This information is described in
the Cost
Calculation page of this web site.
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| 15.
Other than choosing the car I like what other things I
should worry about? |
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Once you choose the car from our
"upcoming auction listing", we'll provide
addition information on that particular vehicle, such
as condition, grade, inspection notes etc. This information
helps understand the condition of the vehicle and
decide if you want to buy and your maximum
bid price.
Once you let us know your decision
to purchase and the maximum bid price, we will then
confirm with our agent and arrange a physical inspection
before the auction to make sure that the inspection
report matches with the actual vehicle condition.
If everything goes well our agent
will bid up to the maximum bid amount. In the event
of a successfully
bid you are required to make full payment within
3 business days. After your payment is remitted to
our account the
vehicle will be shipped to the port keeping it ready
for the next available shipment to Canada. From this
stage up to the vehicle arrival into Canada there's
nothing you have to do.
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| 16.
Why should I pay a deposit to place a buy order on the
car I like? |
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Deposit is required to process your
buy order and to effectively secure the vehicle, because
bidding and buying at the auction is a binding contract
on our behalf. When we execute a buy order without
a deposit and if the buyer decides to walk away from
the deal, we are basically responsible for the entire
cost of the vehicle.
As we deal with several major auction
houses that conduct auctions almost every day, we
have very little time from the time we send you the
vehicle information to the actual auction date. Limited
time from auction listing to the auction date, makes
it impossible for you to send the deposit in time
"after deciding on the vehicle".
Remember we are
investing in you with trust, with a small deposit
we are actually committing to buy a vehicle at the
auction. In the event of a successful bid you would
be informed immediately via email with the invoice
for you to make immediate payment.
In the event you do not like any
of the vehicle that we list and decide to withdraw
from the buying process, your deposit will be refunded
in full (100%).
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| 17.
Do I have full control over how much I pay for the car
at the auction? |
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Yes, you can decide how much you
are willing to pay for the car of your choice by presenting
your maximum bid price (or total landed cost). You
can make this decision with previous auction prices
and the market value.
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| 18.
If I absolutely love the car, is it safe for me to present
a high maximum bid price, to make sure I am the next owner
and will your company disclose the actual auction price
of the vehicle with proper proof? |
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Yes, time to time it is common to
come across stunning vehicles with super low km's
which looks brand new. Even though you are buying
a 15 yrs old or older vehicle it doesn't mean that
you cannot find vehicles with just 25,000 original
Km's, most cars we consider importing generally have
less than 100,000 original Km's. When you see your
favorite vehicle in such exceptional condition you
may want it at any cost, literally. In such a scenario
you could advice us to bid much more than the average
price range. Your maximum bid price as always would
be kept confidential. You are completely safe doing
that as our agent will only bid increments of approximately
$30 USD (thirty dollars). The winning bid is the price
you pay, which would be disclosed just like any other
buy order.
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| 19.
What happens in the event of a unsuccessful bid, will
my deposit be refunded? |
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In the event of a unsuccessful bid,
we will continue to present auction vehicle information.
Successful and unsuccessful bids are just part of
the auction buying process. If another buyer is very
aggressive on the vehicle you choose, after a point
it may not be worth the money.
At any point (after unsuccessful
bids) if you decide not to go further in the buying
process, we'll be happy to refund your deposit, however
bank transfer fees, currency exchange rate difference
would be deducted. We will not deduct service charge
or admin, search fee.
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| 20.
What will happen if I could not make the payment within
3 days after successful bid? |
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If we do not receive the full payment
stated in the invoice, within 3 days / 36 hours you
may loose your deposit and the vehicle. This is very
important, whatever your circumstances may be payment
terms must be complied for us to proceed with your
vehicle.
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| 21.
How long will it take for the vehicle to reach Canada
from the day it is bought? |
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It depends on shipping schedules
to Canada and the shipping route. Once loaded on to
the carrier, the shortest route takes 14 days to BC
and the longest route take about 25 days. As a company
we have very little control over the logistics part
of the business. If there are delays try to understand
the reason with patience.
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| 22.
Will you clear the vehicle at Canada Customs Port Authority? |
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Yes. We clear and transport vehicles
to virtually any address in Canada.
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| 23.
Explain inspection & registration process in Canada? |
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Once the vehicle reaches Canadian
customs, our agents will clear and complete importation
procedures, including soil inspection and payment
of all taxes like import duty and federal taxes (GST).
Upon customs clearance, the vehicle
is ready for shipping to customer's respective location.
We prepare all paper work for registration. Documents
include Import Form 1, Original export certificate,
translation of export certificate, translation validation
by Japan Consulate and bill of sale.
Inspection & Registration:
Once you receive the registration documents
from us, you will need two other documents to complete
registration. First one is safety standards certificate
from your local workshop and the other is emissions
test certificate. Both of these are required by most
provinces to register any used vehicle.
As per Canadian federal law, vehicles
that are 15 years old or older is exempt from all
the traditional requirements that apply for newer
vehicle imported from USA. Click here
to visit Transport Canada web site.
In Ontario you may need a letter
from the dealership confirming the vehicle's VIN number.
A simple letter stating that the serial number is
verified by physical inspection.
BC and MB: Even though 15 years
old or older vehicles are exempt from restrictions
by federal government, some provincial government
are enforcing their own inspection and certification
procedures. British Columbia and Manitoba have enforced
similar rules.
Click
here to visit BC Vehicle Inspections and Standards
Circulars and Bulletins web site for current updates.
Or download the bulletin in PDF
format.
Imported
Vehicles Bulletin - FEB 2006
Sale
of Imported Vehicles Bulletin - APR 2006
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| 24.
What other Taxes do I have to pay other than GST &
PST? |
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Import Duty of 6.1% is applied on
import value, air conditioning excise tax of $100
CAD & CFIA
inspection $46.01. We pay the import duty and GST
while clearing the vehicle at the customs. PST / retail
sales tax is paid while registering the vehicle in
your province Ministry of Transportation just like
registering any other used vehicle.
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| 25.
What will be the resale value of JDM vehicles acquired
by your service? |
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JDM vehicles acquired by our "Order
to Buy" service is worth more than what you pay
even including all taxes, shipping and our service
fee... because with our service you are buying direct
from Japan auto auction and paying only the cost.
As we move forward into 2005 and
beyond we can now import 1990+ models. These next
generation JDM vehicles make importing more attractive
than ever before. As you start right with our service
by acquiring the vehicle at cost price, in most cases
you will be able to use it for a period of time and
expect to re-sell for the price you paid, if not for
profit.
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| 26.
I live in the United
States can I use your service? |
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We can ship vehicles to any port
in the world, but it is up to the buyer to clear and
legally register the vehicle. Every country have different
import laws, please do your research. We will do our
best to accommodate paper work and extend our support
to the best of our ability. We do not guarantee or
challenge your local government laws and procedures.
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| 27.
What do you mean by transparent business policy? |
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A transparent business practice positions you the
consumer in forefront of the transaction. Every
step, you are in total control of the buying process.
You choose and decide what is appropriate for your
needs. There are no hidden charges or procedures.
At first all these information might seem too complicated
but you will soon realize that this is the most
well informed, simple, professionally managed and
straight forward buying experience.
A quick glance at this web site would give you
an idea of the level of transparency we are trying
to adopt. If you find anything which makes you uncomfortable
please contact us, we will take sincere efforts
to resolve and or remove such content from this
site.
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| 28.
Are you a motor vehicle dealer in Canada? |
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Yes, JDM Cars Canada is a licensed motor vehicle dealer
registered in the province of Ontario, Canada & our sales team is certified in automotive law & ethics.
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| 29.
What are your hours of operation and the best method to
contact? |
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Business Hours: 9:30 AM - 6:00 PM. Please call for appointment if you are planning to visit our location.
Method of Contact: We absolutely
prefer e-mails, a detailed e-mail enquiry would
give us the best opportunity to understand and reply
in the most complete fashion. E-mail's can be documented
referred back to and most importantly your enquiries
would not be forgotten.
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